Ambulance Quality Service Survey

Image of Excellent being checked on a survey.

 

On September 26th, 2012, the Mattoon Fire Department began sending out ambulance quality service surveys to every 4th patient (customer) they transported.  As of today’s date, they have received 155 completed surveys. Below are the results.

 

Ambulance Servey Results
Questions were rated on a scale of 1 - 5. 1 being Unacceptable/Not Confident and 5 being Escellent/Confident
                           
Question:     1   2   3   4   5   No Answer
                           
How would you rate the response time of the City of Mattoon Fire/Ambulance Services?     0   2   2   22   129   0
How would you rate the professionalism and knowledge of the paramedics?     0   0   1   15   137   1
How would your rate the paramedic's abilities to explain the care they provided?     0   1   3   17   131   3
How would you rate the overall experience with the City of Mattoon Fire/ Ambulance Serivce?     0   0   3   14   136   2
How confident are you in requesting Mattoon Fire/ Ambulance services again in the future?     0   0   2   7   146   0