Due to recent events concerning the spread of Coronavirus, the City of Mattoon is suspending utility shut offs for nonpayment of water and sewer bills. Late payment fees will also be waived during this time. Water and Sewer customers will still owe for their usage and payment arrangements for all unpaid bills will be made at a later date.
In addition, the City will no longer accept payments directly from its customers at the Finance Office at City Hall. The options for payment are online, by phone (844-701-1148, which is printed on all bills), by mail, or by using the drop box on the north side of City Hall. Customers are encouraged to set up automatic payments by bank draft. Those wishing to set up Water and Sewer service should contact the Finance Department by phone at 217-235-5483.