The City of Mattoon water service can be established or disconnected using one of the forms below.

Service is performed M-F, excluding holidays. Requests received before 3 PM on those days are eligible for same day service. For requests submitted after 3 PM or on weekends, service will be performed the following business day.

Opt-Out Letters

Residents in our program will be receiving an opt-out letter again from our new supplier, which is Energy Harbor. Residents do not need to take any action to get the new rate and they can throw the letter away. If residents do not want to be in our program, they can fill out the opt-out letter and send it back.

No one from our program will be calling residents.

Anyone calling residents during the transition period is from a 3rd party.

Opt-In Letters

Residents not in our program will be receiving an opt-in letter from our new supplier. They can join us by filling out the letter and turning it in. This is particularly helpful to people who got talked into changing to 3rd party companies during our other change-over periods.


Residents should contract Energy Harbor with questions by calling them at (866) 636-3749 or by visiting their website (below).

New customers, such as someone moving to the area or someone moving within the community, will automatically be included in the City’s aggregate program unless they request otherwise when setting up their service.

Important Links

Alternative Energy Solutions

Cable TV, Phone, and Internet Providers

Trash Service

Trash service is provided by various independent disposal companies and can be found in the yellow pages under Garbage and Rubbish Removal.


The City of Mattoon has been notified the recycling program has been placed on hold until further notice.  We have been advised that shortages in the workforce are the leading cause. The recycling bins have been removed, and at this time the City does not know when the recycling program will resume.

Important Links