Report a Problem to the City of Mattoon

Please do not use this form to report issues of an emergency nature or for conditions requiring an immediate response. If your issue is an emergency, please call 911.

Please be sure to provide enough detail (Street name, number, and proximity) that we will be able to locate the problem. Also please include your contact information so we can contact you if further assistance is needed. Thanks!

This notification system is monitored only during regular business work days/hours from 8:00 – 4:30 PM.

WATER OR SEWER EMERGENCIES: Please do not use this form. Please call 217-235-5171. After hours and on weekends, please call 217-234-2454.

Submit Problem

  • This field is for validation purposes and should be left unchanged.