Water and Sewer Guidelines

Items Required for Starting New Service:

  • Apply in person at the Finance Department
  • Valid driver’s license or state ID
  • $60 residential deposit, $100 commercial deposit
  • Proof of residence/ownership –
    • Lease/Rental agreement or letter from landlord
    • Purchase contract, deed or tax bill

Payment Schedule:

  • Water bills are due on same date each month

Late Notices:

  • Late Notices are mailed the day following due date
  • Late fee of 10% of account balance is charged to account
  • Service will be disconnected 10 days after due date
  • A non-payment fee of $25 will be charged if  the amount due is not paid before 8 am on the disconnect date

If Disconnected for Non-Payment:

  • Reconnect requires payment of past due balance and fee
  • Non-pay fee: $25
  • Accept cash, money order or Visa/MasterCard

Returned Checks:

  • Service is automatically shut off after a customer’s check is returned unpaid
  • Service will not be restored until the check and all fees are paid in full
  • NSF check fee: $25
  • Payment by cash,  money order or Visa/MasterCard

Deposit Refund:

  • Timely payments required for 18 consecutive months
  • Refund is credited to customer account

Terminating Service:

  • Request disconnect in person at the Finance Department
  • Provide a forwarding address
  • Deposit credited toward final bill
  • Any remaining balance to be billed or check sent for remaining credit  


  • Fee of $50 for any service required after 4:30 p.m.

For questions contact:
City of Mattoon Finance Department
(217) 235-5483; Fax (217) 235-5464
Mon. – Fri. 8:00 a.m. to 4:30 p.m.

After-Hours Drop Box provided in City Building north parking lot, 208 N. 19th Street