Water and Sewer Service Guidelines

Items Required for Starting New Service

  • Fill out the Water Activation Form online
  • Valid driver’s license or state ID required
  • $60 residential deposit, $100 commercial deposit
  • Proof of residence/ownership –
    • Lease/Rental agreement or letter from landlord
    • Purchase contract, deed, or tax bill

Payment Schedule

  • Water bills are due on same date each month
  • You can pay your bill through these methods:
    • Pay by draft automatically using your checking or savings account, just contact us during business hours to setup.
    • Pay online to use the State of Illinois E-Pay program; registration is optional.
    • Pay over the phone by calling (844) 701-1148 (toll free)
    • Mail the pay stub with your payment to our address (see below)
    • Drop off your pay stub and payment in our 24-hour drop box (see below)

Late Notices

  • Late Notices are mailed the day following due date
  • Late fee of 10% of account balance is charged to account
  • Service will be disconnected 10 days after due date
  • A non-payment fee of $25 will be charged if the amount due is not paid before 8:30 a.m. on the disconnect date

If Disconnected for Non-Payment

  • Reconnect requires payment of past due balance and fee
  • Non-pay fee: $25
  • Accept cash, money order, or credit card (Visa/MasterCard/American Express/Discover)

Returned Checks

  • Service is automatically shut off after a customer’s check is returned unpaid
  • Service will not be restored until the check and all fees are paid in full
  • NSF check fee: $25
  • Accept cash, money order, or credit card (Visa/MasterCard/American Express/Discover)

Deposit Refund

  • Timely payments required for 18 consecutive months
  • Refund is credited to customer account

Terminating Service


Fee of $50 for any service required after 4:30 p.m. or same day new service connection required after 3:00 p.m.

For Questions, Contact

City of Mattoon Finance Department
208 North 19th Street
Mattoon, Illinois 61938
Telephone: (217) 235-5483
Fax: (217) 235-5464

Office hours are Monday through Friday 8:00 a.m. to 4:30 p.m., excluding holidays.

After-hours drop box provided in the City Hall north parking lot at 208 N. 19th Street.