Water and Sewer Service Guidelines

• Fill out the Water Activation Form online
• Valid driver’s license or state ID required
• $60 residential deposit, $100 commercial deposit
• Proof of residence/ownership –
  • Lease/Rental agreement or letter from landlord
  • Purchase contract, deed, or tax bill

• Water bills are due on same date each month
• You can pay your bill through these methods:
  • Pay by draft automatically using your checking or savings account, just contact us during business hours to setup.
  • Pay online to use the State of Illinois E-Pay program; registration is optional.
  • Pay over the phone by calling (844) 701-1148 (toll free)
  • Mail the pay stub with your payment to our address (see below)
  • Drop off your pay stub and payment in our 24-hour drop box (see below)

• Late Notices are mailed the day following due date
• Late fee of 10% of account balance is charged to account
• Service will be disconnected 10 days after due date
• A non-payment fee of $25 will be charged if the amount due is not paid before 8:30 a.m. on the disconnect date

• Reconnect requires payment of past due balance and fee
• Non-pay fee: $25
• Accept cash, money order, or credit card (Visa/MasterCard/American Express/Discover)

• Service is automatically shut off after a customer’s check is returned unpaid
• Service will not be restored until the check and all fees are paid in full
• NSF check fee: $25
• Accept cash, money order, or credit card (Visa/MasterCard/American Express/Discover)

• Timely payments required for 18 consecutive months
• Refund is credited to customer account

• Fill out the Water Disconnection Form online
• Provide a forwarding address
• Deposit credited toward final bill
• Any remaining balance to be billed or check sent for remaining credit

Fee of $50 for any service required after 4:30 p.m. or same day new service connection required after 3:00 p.m.

City of Mattoon Finance Department
208 North 19th Street
Mattoon, Illinois 61938
Telephone: (217) 235-5483
Fax: (217) 235-5464

Office hours are Monday through Friday 8:00 a.m. to 4:30 p.m., excluding holidays.

After-hours drop box provided in the City Hall north parking lot at 208 N. 19th Street.